Within 2-3 business days

You will receive a tracking number at your provided email address once your order is dispatched.

Please send an email to info@lenoir-eyewear.com. We will do our best to locate your order

Your invoice is always included in the confirmation email. If you can't find the invoice, please contact info@lenoir-eyewear.com.

We apologize for the inconvenience. This shouldn't happen! We would like to resolve the issue for you. Please send a photo of the defective item to info@lenoir-eyewear.com, so we can investigate and provide you with a suitable solution promptly.

If you received the wrong item, please send an email to info@lenoir-eyewear.com. You will be sent a special return label so you don't have to cover the return shipping costs. We will do our best to send the correct item or find a suitable solution.

Refunds are processed within 7 to 10 business days after we receive your return

Please contact info@lenoir-eyewear.com

Our warehouse is located in the Netherlands.

Please contact info@lenoir-eyewear.com.